Welcome to our website, please read the following terms and conditions carefully. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of sale.
The information contained in this website is for general information purposes only. The information is provided by Friars of Keswick and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
Every effort is made to keep the website up and running smoothly. However, Friars of Keswick takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
Post and Packing
We rely on a third party for all our deliveries and therefore are unable to guarantee delivery dates. Occasionally during busy periods there can be delays which are beyond our control but we will inform customers of any issues that we are aware of
£3.95 - Standard Delivery (3-5 working days). FREE when you spend £40 or more in a single transaction.
Due to the current situation with coronavirus in the UK, please allow an additional 5 working days on top of our standard time frame to receive your delivery.
£5.95 - Next Working Day Delivery (1 working day, Exclusions Apply). Order by 3PM.
Orders placed on Friday after 3pm for express delivery will NOT be dispatched until the following Monday.
Next Working Day is NOT available for delivery in the Scottish Highlands or Islands or any Off Shore postcodes i.e Channel Islands, Northern Ireland, Isle of Man, Isle of Wight. Please select Standard delivery for these locations.
We ONLY dispatch orders Monday to Friday (excluding bank holidays).
Packing sometimes takes places at weekends during busy periods, so you may receive a shipping notification for orders that have been packed, but will be collected on the Monday.
Currently we only deliver within the UK, Isle of Man and Channel Islands.
The majority of parcels are sent with Royal Mail, occasionally large or overweight parcels will be sent with a courier.
We accept no liability if delivery is not made due to the recipient not being available or due to the recipient failing to contact their local Royal Mail sorting office or courier depot within a reasonable time to arrange collection or re-delivery. We reserve the right to charge a fee for re-delivery of items that are returned to us for this reason. If a refund is preferred instead of re-delivery then the original postage charge will not be refunded, only the cost of the goods.
To ensure prompt delivery please make sure you enter the correct address and postcode when placing your order, Friars of Keswick cannot be held responsible for late or failed delivery if the address or postcode are entered incorrectly. We reserve the right to charge a fee for re-delivery of items that are returned to us due to the delivery address being incorrect. If a refund is preferred instead of re-delivery then the original postage charge will not be refunded, only the cost of the goods.
If your parcel fails to arrive please contact us as soon as possible, you can find details of how to do this on the contact us page of this website. If your order is lost in transit we will either re-send your order or offer a full refund, including delivery charges.
Placing An Order
When placing your order a phone number will be required. Please be assured that we will only contact you by phone if their is an issue with your order. It may also be supplied to the courier in case of any issues arising with the delivery.
We do not offer a gift wrapping service or personalisation however gift messages can be included in parcels. There is a charge of £0.25 per gift message, these are presented on a gift card. If you would like to include a gift message this can be entered either on the product page or at the checkout. Please check your message for spelling errors as these are printed automatically and will not be checked by ourselves.
We accept most major credit and debit cards including Visa, Mastercard, Solo and Maestro, unfortunately we do not currently accept American Express. Payments can also be made through PayPal and Amazon payments.
When placing an order please enter the registered billing address for your credit or debit card correctly to ensure a prompt service. If your billing address has both a house name and number please ensure the number is also included in the first line of the address as this will be required for the AVS check. Unfortunately we cannot accept payments from cards registered outside of the UK, however, payments can be made through PayPal; it is not necessary to have a PayPal account.
We use a secure payment gateway called Sagepay which uses encrypted data to ensure your transactions are secure, a padlock icon will show up in the bottom right corner to indicate that you are in a secure area.
Pricing and Products
All prices quoted are in £ sterling and are inclusive of VAT at the current rate.
We reserve the right to make changes to our prices and products at any time without giving notice. All products are subject to availability and may be withdrawn from sale at any time. We do our utmost to ensure we have high levels of stock however if for any reason a product you have ordered is unavailable we will notify you as soon as possible.
Wine and Spirits
Chocolates and gifts which include alcohol may only be ordered by customers aged 18 or over.
If for any reason you wish to cancel your order you have the right to do so in writing up to and within 14 days of delivery in accordance with the distance selling directive. You can contact us using our contact form or alternatively you can email us at email@example.com.The goods must be returned to us, in good condition and unopened, at the customers expense. We will refund the purchase price including the original postage charge once we have received the goods.
Every effort is made to ensure our products arrive in perfect condition if however an item is damaged or faulty on arrival please contact us immediately on receipt of the goods. Provided the product is returned to us within 30 days and is unopened and in its original packaging we will either re-send the product or refund the purchase price.
If you are not entirely satisfied with a product for some reason other than it being damaged or faulty please contact us immediately stating your reason for the dissatisfaction. If there is a problem with the product we will refund the purchase price or send a replacement, if however we deem the product to be in a perfect condition then we reserve the right to charge the full amount for the goods.
When you place an order with us you can checkout as a guest or you may want to create a user account in order to make future purchases a much simpler process. To do this we will need to collect certain information about you, this will include your name, address, contact telephone number and e-mail address. We will also collect credit or debit card information in order to process payments, however this is through a secure server and the details are not stored. When you open an account you will need to create a username and password in order to access your account, please keep this information confidential as Friars of Keswick cannot be held responsible for any misuse of your account. Please inform us immediately if you have any reason to believe your account is being used in an unauthorised manner.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site.
Cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
This website and its content is copyright of Friars of Keswick - © Friars of Keswick 2010. All rights reserved.
You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.