We Are Accepting Orders & Dispatching As Normal
During periods of hot weather we put ice packs in our parcels.
£3.95 - Standard Delivery (3-5 working days). Due to the current situation with coronavirus in the UK, please allow an additional 5 working days on top of our standard time frame to receive your delivery.
£5.95 - Express Delivery Service (2 working days). Due to the coronavirus we are not offering a next day delivery service. Instead we are providing a 2 working day express delivery service. Order by 3PM.
Orders placed on Friday after 3pm for next working day delivery will NOT be dispatched until the following Monday.
Next Working Day Delivery is NOT available for delivery in the Scottish Highlands or any Off-Shore postcodes i.e Channel Islands, Northern Ireland, Isle of Man, Isle of Wight. Please select Standard delivery for these locations.
We ONLY dispatch orders Monday to Friday (excluding bank holidays).
Currently we only deliver within the UK, Isle of Man and Channel Islands.
The majority of parcels are sent with Royal Mail, occasionally large or overweight parcels will be sent with a courier (APC Overnight).
To ensure prompt delivery please make sure you enter the correct address and postcode when placing your order, Friars cannot be held responsible for late or failed delivery if the address or postcode are entered incorrectly.
Every effort is made to ensure our products arrive in perfect condition if however an item is damaged or faulty on arrival please contact us immediately on receipt of the goods. Provided the product is returned to us within 30 days and is unopened and in its original packaging we will either re-send the product or refund the purchase price.
If you are not entirely satisfied with a product for some reason other than it being damaged or faulty please contact us immediately stating your reason for the dissatisfaction. If there is a problem with the product we will refund the purchase price or send a replacement, if however we deem the product to be in a perfect condition then we reserve the right to charge the full amount for the goods.
We do not offer a gift wrapping service or personalisation however gift messages can be included in parcels. There is a charge of £0.20 per gift message, these are presented on a gift card. If you would like to add a gift message this can be entered on the product page and at the checkout.
We rely on a third party for all our deliveries and therefore are unable to guarantee delivery dates. Occasionally during busy periods there can be delays which are beyond our control but we will inform customers of any issues that we are aware of.