Our team will start to pick and pack your order immediately after you place it. Once this has begun, your order cannot be changed. If you urgently need to change your order, we will try our best to help, but this may not always be possible. You’ll need to talk to us as soon as you can, either via telephone 017687 72234 or email sales@friars.co.uk to arrange this.

Once your order is despatched, we will send you a despatch confirmation email, containing a link you can use to track your order. We’ll also send you regular delivery updates.

No, unfortunately this is a service that we don’t currently offer.


Standard Delivery

  • Free on orders over £50
  • £3.99 for orders under £50

Express Delivery

  • £5.99 per order (order by 3PM)

Yes, here are some details.

  • Free on orders over £50
  • £3.99 for orders under £50 (standard delivery)
  • £5.99 all orders (express delivery)

Delivery Time

  • Approximately 3-5 working days (standard delivery)
  • Approximately 1-2 working days (express delivery)

No, unfortunately that isn’t a service that we currently offer.

We can dispatch for delivery on a chosen day. You would have to contact us via telephone 017687 72234 or email sales@friars.co.uk to arrange this.

Yes, this can be arranged. Please contact us via telephone 017687 72234 or email sales@friars.co.uk to arrange this.

Refunds & Returns

Provided the product is returned to us within 30 days and is unopened and in its original packaging, we will refund the purchase price.

  • If you are not entirely satisfied with a product, please contact us immediately, stating your reason for the dissatisfaction.
  • If there is a problem with the product, we will refund the purchase price or send a replacement.
  • If however, we deem the product to be in a perfect condition, then we reserve the right to charge the full amount for the goods.
  • If you decide to return an item that is not faulty, you will need to organize and pay for the return shipping yourself.


You can pay by Visa, Mastercard, Maestro, American Express, Amazon Pay and PayPal.

We don't store your card data. Instead, we use a secure payment provider who manages all the card data and payments and only lets us see a summary of each card.


Yes, the cocoa that we use is purchased through the Cocoa Horizons scheme, that improve the livelihoods of cocoa farmers and their communities. Through the promotion of sustainable, entrepreneurial farming, improved productivity, and community development.

Yes, all the packaging is recyclable, from the box, to the chocolate tray to the menu.

Yes, we only use FSC Certified Cardboard, for all our packaging


No unfortunately, this is something that we don’t offer.

At the shopping bag stage of checkout, you can add a free gift message.